Return Policy

Return Policy

If you need to return your online purchase, we’ll happily refund your items within 30 days of receiving the product(s) pending inspection.  Refunds will be issued to product(s) that have not been used and are in their original condition and packaging. Refunds are contingent upon inspection once received at our warehouse.

Please note, items on sale are final and not eligible for return.

We will deduct from the refund amount the cost of shipping the product back and a restocking fee of $25. If you want to start the return process, please visit our return portal.

This restocking fee is to cover the costs associated with receiving your order, inspecting the products, and putting everything back in our warehouse. 

Everything should be sent back in their original condition and packaging. Any opened pee pad packs are not refundable; you do not have to send them back to us. We will deduct the value of the pee pads accordingly ($5 per pack of 20 pee pads and $15 for the pack of 60 pee pads).